Inbound message · Vene Docs

A place called about one of your patients with no open action, and left a message.

typeinbound.message

Attributes

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idstring
The event ID. Use it to drop duplicates. Starts with evt_.
typeenum
The event type.
Possible values
- inbound.messageA place left a message for a patient.
created_attimestamp
When it happened.
dataobject
What changed.
messageobject
idstring
The message ID. Starts with msg_.
patient_refstring
The patient it is about.
call_idstring
The call it came in on. Starts with call_.
caller_namestring, nullable
Who called, as they said it.
phonestring
The number that called. E.164 phone number.
messagestring
What they want, in their words.
received_attimestamp
When it came in.

Payload

{
  "id": "<event_id>",
  "type": "inbound.message",
  "created_at": "2026-11-04T16:22:05.000Z",
  "data": {
    "message": {
      "id": "<message_id>",
      "patient_ref": "pt_123",
      "call_id": "<call_id>",
      "caller_name": "Rosa at Oakland Heart Center",
      "phone": "+15105550147",
      "message": "Dr. Chen needs a recent lipid panel before the visit on the 10th. Please have the patient get labs this week.",
      "received_at": "2026-11-04T16:22:05.000Z"
    }
  }
}