Docs

Pharmacy status

Whether a prescription is ready, and why a fill is stuck.

POST/v1/actions

typepharmacy_status

Input

  • patientobjectRequired

    Who the prescription is for.

    • refstringRequired

      Your ID for the patient. Vene uses it to match callbacks. Up to 255 characters.

    • first_namestringRequired

      As the place has it on file. Up to 120 characters.

    • last_namestringRequired

      As the place has it on file. Up to 120 characters.

    • date_of_birthdateRequired

      Places check it with the name.

  • pharmacyobjectRequired

    Where it was sent.

    • namestringRequired

      Such as CVS Pharmacy. Up to 255 characters.

    • addressobjectRequired

      The exact store.

      • line1stringRequired

        Street address. Up to 255 characters.

      • line2string

        Suite or unit. Up to 255 characters.

      • citystringRequired

        Up to 120 characters.

      • statestringRequired

        Such as CA. Two-letter state code.

      • postal_codestringRequired

        Five-digit ZIP code. 5 digits.

    • npistring

      The pharmacy NPI. 10 digits.

    • phonestring

      A hint. Vene checks the number before it dials. E.164 phone number.

  • prescriptionobjectRequired

    What to ask about.

    • drug_namestringRequired

      Such as lisinopril. Up to 255 characters.

    • strengthstring

      Such as 10 mg. Up to 64 characters.

    • formstring

      Such as tablet. Up to 64 characters.

    • quantityinteger

      Units in the fill. 1 to 10,000.

    • rx_numberstring

      The pharmacy's number for it. Makes every call faster. Up to 64 characters.

    • prescriberobject

      Who wrote it.

      • first_namestringRequired

        The clinician's first name. Up to 120 characters.

      • last_namestringRequired

        The clinician's last name. Up to 120 characters.

      • credentialstring

        Such as MD or NP. Up to 32 characters.

      • npistring

        The clinician's NPI. The surest way to find the office. 10 digits.

      • specialtystring

        Such as cardiology. Up to 120 characters.

      • practiceobject

        Where the patient is seen.

        • namestring

          Such as Oakland Heart Center. Up to 255 characters.

        • addressobjectRequired
          • line1stringRequired

            Street address. Up to 255 characters.

          • line2string

            Suite or unit. Up to 255 characters.

          • citystringRequired

            Up to 120 characters.

          • statestringRequired

            Such as CA. Two-letter state code.

          • postal_codestringRequired

            Five-digit ZIP code. 5 digits.

        • phonestring

          A hint. Vene checks the number before it dials. E.164 phone number.

  • include_cash_priceboolean

    Also ask the cash price.

Returns

The action, with this result once it ends.

  • summarystring

    What happened, in a sentence or two. Up to 2,000 characters.

  • failure_reasonenum, nullable

    Why it failed. Null unless failed.

    Possible values

    • patient_authorization_requiredThe place needs the patient herself to authorize it.
    • place_would_not_helpThe place would not discuss it with Vene.
    • place_unreachableClosed, never answered, or no working number.
    • declined_by_youYou declined something the action needed.
    • fee_over_maxThe fee was over max_fee. The result names it.
    • internal_errorA Vene fault.
  • next_stepstring, nullable

    What you could do next. Up to 1,000 characters.

  • fill_statusenum, nullable

    The state of the fill.

    Possible values

    • readyReady for pickup now.
    • in_progressBeing filled.
    • not_startedReceived, not worked on yet.
    • on_holdStuck. See hold_reason.
    • out_of_stockThe pharmacy is out of the drug.
    • transferred_outMoved to another pharmacy.
    • not_foundNo record at this pharmacy.
  • ready_attimestamp, nullable

    When it will be ready.

  • hold_reasonenum, nullable

    Why it is on hold.

    Possible values

    • prior_authorization_requiredThe plan needs a prior authorization.
    • refill_too_soonToo early for a refill.
    • needs_prescriber_approvalThe prescriber has to approve it.
    • insurance_rejectedThe plan rejected the claim.
    • otherAnother reason. See hold_detail.
  • hold_detailstring, nullable

    What the pharmacy said about the hold. Up to 1,000 characters.

  • cash_priceobject, nullable

    The cash price, when you asked.

    • priceobject
      • amount_centsinteger

        Whole cents.

      • currencyenum

        Always USD.

        Possible values

        • USDUS dollars.
    • quantityinteger

      At least 1.

Questions

inputtextnumberbooleandatechoice

How to answer them

Calls

ask_pharmacy_fill_statusask_prescriber_to_resolve_hold

Errors

  • 400invalid_request

    The body or query failed validation.

  • 401unauthorized

    The API key is missing, unknown, or revoked.

  • 403forbidden

    The key lacks the scope.

  • 409idempotency_conflict

    The key was used with a different body.

  • 429rate_limited

    Over a limit. Wait for Retry-After.

  • 500internal_error

    A Vene fault.